Feedback and Complaints
MiLife-Victoria welcomes all feedback, compliments and complaints. It is always okay to speak up if you are not happy with any aspect of the supports you receive from MiLife-Victoria.
You are encouraged to communicate directly with your support worker, an Area Manager or a more senior staff member at MiLife-Victoria to try to resolve your concerns. If you are not confident to do this yourself, you could contact your Support Coordinator if you have one, or other person that you are comfortable with, to either support you directly to speak up or to advocate on your behalf.
If you are unable to resolve your concerns in the first instance, you can contact Head Office on (03) 9775 7333 and ask to speak with one of our Area Managers.
If you remain concerned and want to make a complaint you can do so by:
Feedback formIf you would like to leave some feedback or a complaint online please provide some information below. If you wish to remain anonymous we respect your privacy. Please note that if you do not leave your personal details we may not be able to address your feedback properly and therefore will not be able to provide you any feedback from your compliment or complaint.
If you are not happy with how we have responded to your complaint, you can take your complaint further by contacting the NDIS Quality and Safeguards Commission.
Contact the NDIS Quality and Safeguards Commission:
If you are happy with what we do at MiLife-Victoria, we would love to hear from you too. You can tell us face to face, over the phone or you can get help to write an email or letter.