MiLife-Victoria values your privacy. We will take reasonable steps to protect your personal or health information. We will abide by the rules of the Privacy Act 1988 and any others that apply to us in relation to the collection, use and disclosure of your personal information.

Personal information is - any information that can be used to identify you. This may include your name, address, telephone number and email address.

Health information is – information or an opinion (what someone thinks) about the health of your mind and or your body.

We collect personal and health information about you when because we need it to undertake and provide our services and activities.

We think the security of your personal and health information is very important and have put in place a number of reasonable processes to protect it.

We take all reasonable steps to prevent non-MiLife-Victoria employees from accessing your personal and health information – this is called a Data Breach. However, if we suspect that a data breach has occurred, we will undertake a reasonable and quick assessment to determine if the data breach is likely to result in serious harm to you. If we think it will, we will:

  • take all reasonable steps to contain the breach;
  • where possible, take action to stop any risk of harm to you;
  • tell you; and
  • review what happened and consider what actions can be taken to prevent future breaches.

    You are allowed to view the information we hold about you and any reasonable requests for access and correction will be responded to as quickly as possible. If you wish to make a complaint about a possible breach of your privacy, please provide full details of your complaint in writing, and send it to us:

    Email: [email protected]

    Mail: Level 1, Suite 1, 108-120 Young Street, Frankston, VIC 3199

    Click to access our full Privacy Policy and learn more about how we protect your personal and health information, or call our office and ask for a copy of the Privacy Policy to be sent to you. Phone 9775 7333.