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Feedback and Complaints

 

MiLife-Victoria welcomes all feedback, compliments and complaints. It is always okay to speak up if you are not happy with any aspect of the supports you receive from MiLife-Victoria.

 

You are encouraged to communicate directly with your support worker, an Area Manager or a more senior staff member at MiLife-Victoria to try to resolve your concerns. If you are not confident to do this yourself, you could contact your Support Coordinator if you have one, or other person that you are comfortable with, to either support you directly to speak up or to advocate on your behalf.



If you are unable to resolve your concerns in the first instance, you can contact Head Office on (03) 9775 7333 and ask to speak with one of our Area Managers.

If you remain concerned and want to make a complaint you can do so by:

Contact us

Call us
Phone: MiLife-Victoria Head Office on 03 9775 7333.
Email us
Email: MiLife-Victoria at [email protected]
Send a letter
Mail: MiLife-Victoria, PO Box 4270, Langwarrin 3910
Online
Fill in our online Feedback Form.

Feedback form

If you would like to leave some feedback or a complaint online please provide some information below. If you wish to remain anonymous we respect your privacy. Please note that if you do not leave your personal details we may not be able to address your feedback properly and therefore will not be able to provide you any feedback from your compliment or complaint.

    Preferred Contact Method
    PhoneEmailPost

    Nature of Feedback (select as appropriate)

    When you make a complaint to us we commit to:

  • Acknowledging your complaint and taking it seriously;

  • Keeping you informed of your complaints' progress;

  • Where appropriate, involving you in the process to resolve the complaint;

  • Informing you of any relevant outcomes from the complaint, including any action taken or decisions made.

    If you are not happy with how we have responded to your complaint, you can take your complaint further by contacting the NDIS Quality and Safeguards Commission.

    Contact the NDIS Quality and Safeguards Commission:

  • Phone: 1800 035 544 (free call from landline)

  • Website NDIS Quality and Safeguards Commission

  • National Relay Service www.relayservice.org.au then 1800 035 544

  • Translating and interpreting service 131 450

    If you are happy with what we do at MiLife-Victoria, we would love to hear from you too. You can tell us face to face, over the phone or you can get help to write an email or letter.

    • Useful Links


  • NDIS Quality and Safeguards Commission

  • Disability Services Commissioner

  • Disability Discrimination Act 1992

  • Disability Act 2006

  • Australian Human Rights Commission

  • Office of the Public Advocate